EXPERIENCE

August 2025 - Present

Kingdom Shine and Seal
Client Success and Operations Manager 

I built core business workflows from the ground up, organizing daily operations, communication channels, and client processes for a fast-growing service company. I managed lead generation and supported the sales pipeline while coordinating quoting, scheduling, and project execution to deliver smooth client experiences. I also handled payroll, invoicing, and internal records and served as the primary point of contact for both employees and customers, helping the business stay structured, efficient, and growth-ready.

December 2022 - December 2024

Simpleshow USA Corp
Sales and Marketing Coordinator

I supported multiple sales managers by organizing their individual pipelines, coordinating client needs, and keeping B2B projects on track. I managed Salesforce workflows and facilitated the creation of AI-assisted proof-of-concept videos using the Simpleshow Video Maker SaaS platform, ensuring clients saw clear, tailored solutions. I improved communication across teams and streamlined processes to help sales, design, and video departments stay aligned.

July 2020 - May 2022

CHARTWELLS (TENNESSEE TECH DINING SERVICES)
Sales and Marketing Coordinator

I created digital content, captured on-campus photos, and promoted dining initiatives across multiple channels to support student engagement. I managed communication with students, executed campaigns and events, and used visual storytelling to increase awareness and participation. I also gathered and analyzed student feedback to refine marketing strategies, improve customer satisfaction, and strengthen overall engagement.